Getting Support on MaxPPI

MaxPPI offers multiple ways to get help when you need it. Our support team is available 24/7 to assist you.

Live Chat Support

The fastest way to get help is through our live chat system.

How to Access Live Chat:

1. Look for the chat widget in the bottom-right corner of any page
2. Click the chat icon to open the conversation window
3. Type your message and press Send
4. Our support team will respond within minutes

Chat Features:

• Real-time Messaging: Instant back-and-forth communication
• Chat History: View past conversations anytime
• Email Notifications: Get notified when support responds
• Expandable Window: Expand to fullscreen for easier reading
• Unread Indicators: Badge shows new messages

Contact Methods

Email Support

Email: support@maxppi.com

Response time: Within 24 hours

Microsoft Teams

For direct communication with our team

WhatsApp

Quick questions and updates

Telegram

Join our publisher community and get support

Support Hours

Live chat: 24/7

Email: Responses within 24 hours

Premium Support: Priority response within 2 hours

What We Can Help With

• Account Issues: Login problems, email verification, password reset
• SmartLinks: Creating, managing, and troubleshooting tracking links
• Payments: Withdrawal requests, payment methods, payout issues
• Statistics: Understanding reports, tracking problems
• Technical Support: Integration help, API questions, postback setup
• Compliance: Questions about terms, traffic sources, offer requirements
• Premium Upgrade: Application process, requirements, benefits

Before Contacting Support

To get faster help, please have this information ready:

• Your account email address
• Specific SmartLink or conversion IDs (if applicable)
• Screenshots of any errors
• Description of what you were trying to do
• Steps you have already tried

Response Times

• Critical Issues: Within 1 hour (account access, payment problems)
• Standard Questions: Within 4 hours
• General Inquiries: Within 24 hours
• Premium Publishers: Priority response within 2 hours

Self-Service Resources

Before contacting support, check these resources:

• Wiki Documentation: Comprehensive guides on all features
• FAQ Page: Answers to common questions
• Dashboard Tips: Helpful tooltips throughout the platform
• Video Tutorials: Step-by-step visual guides (coming soon)